Request Tracker

Note: This document has been tested on Alpine Linux 2.2.2, but contains some packages which are currently in the [edge/testing repository].
Note: Use a computer with at least 512MB of RAM.

RT with basic email support

This guide will get a basic rt4 setup working that will allow inbound emails to create/update issues, and assumes that you have a working postfix setup already.

• add edge/main and edge/testing repos to /etc/apk/repositories

printf "http://nl.alpinelinux.org/alpine/edge/main\nhttp://nl.alpinelinux.org/alpine/edge/testing" >> /etc/apk/repositories apk update

• apk add lighttpd fcgi postgresql rt4 php php-cli postfix postfix-pcre msmtp

• Edit /etc/lighttpd/lighttpd.conf and enable fastcgi

• /etc/init.d/postgresql setup

• /etc/init.d/postgresql start

• su - postgres -c "createuser -P"

Enter name of role to add: rt_user
Enter password for new role: rtpass
Enter it again: rtpass
Shall the new role be a superuser? (y/n) n
Shall the new role be allowed to create databases? (y/n) y
Shall the new role be allowed to create more new roles? (y/n) y

• cp /etc/rt4/RT_Config.pm /etc/rt4/RT_SiteConfig.pm

• chmod 644 /etc/rt4/RT_SiteConfig.pm

• /etc/rt4/RT_SiteConfig.pm change to use Pg instead of mysql and change DatabasePassword to correspond to the password created for rt_user in postgresql.

• /usr/sbin/rt-setup-database --action init

• rt-server

• Test and make sure that you can access rt using the built-in webserver first.
• Tools -> Configuration -> Queues -> Create... Give it a name like 'support', which you'll use in the next sections (including the email address)
• Add to /etc/postfix/main.cf:

transport_maps = regexp:/etc/postfix/rt4-transport

• Create /etc/postfix/rt4-transport:

support@x.example.com        rt4:support
/^(support-list).*$/                mlmmj:support-list

• Add to /etc/postfix/master.cf:

rt4 unix - n n - - pipe flags=DORhu user=lighttpd argv=/usr/bin/rt-mailgate --queue $nexthop --action correspond --url http://fqdn.in.example.com/ mlmmj unix - n n - - pipe flags=DORhu user=mlmmj argv=/usr/bin/mlmmj-recieve -F -L /var/spool/mlmmj/$nexthop

• Allow users to create tickets by email by checking all General Rights for group Everyone in Tools -> Configuration -> Global -> Group Rights
• Setup outbound emails:
• /etc/rt4/RT_SiteConfig.pm:

Set($MailCommand, "sendmailpipe");
Set($SendmailPath, "/usr/sbin/sendmail");

Warning: Instructions below this warning haven't yet been tested

• Stop rt-server
• /etc/lightttpd/lighttpd.conf:

include "rt4.conf"

• /etc/lighttpd/rt4.conf:

server.modules += ("mod_fastcgi")

$HTTP["host"] == "fqdn.in.example.com" {
        server.document-root = "/usr/share/rt4/html"
        index.file-names = ( "index.html" ) 

        fastcgi.server = ( "/" =>
             ((
                "bin-path"      => "/usr/sbin/rt-server.fcgi",
                "socket"        => "/var/run/lighttpd/rt4.socket",
                "check-local"   => "disable",
                "fix-root-scriptname" => "enable"
              )),
          )
}

• /etc/init.d/lighttpd start

• apk add mlmmj
• adduser mlmmj
• mkdir /var/spool/mlmmj
• mlmmj-make-ml.sh -L support

TO BE CONTINUED