Request Tracker
Note: This document has been tested on Alpine Linux 2.2.2, but contains some packages which are currently in the [edge/testing repository].
Note: Use a computer with at least 512MB of RAM.
Steps
This guide will get a basic rt4 setup working that will allow inbound emails to create/update issues, and assumes that you have a working postfix setup already.
- add edge/main and edge/testing repos to /etc/apk/repositories
- apk add lighttpd fcgi postgresql rt4 php php-cli php-common postfix postfix-pcre msmtp
- Edit lighttpd.conf and enable fastcgi
- /etc/init.d/lighttpd start
- ln -s /usr/share/rt4/html /var/www/localhost/htdocs/rt4
- /etc/init.d/postgresql setup
- /etc/init.d/postgresql start
- su - postgres
- createuser -P
rt_user rtpass rtpass n y y
- cp /etc/rt4/RT_Config.pm /etc/rt4/RT_SiteConfig.pm
- chmod 644 /etc/rt4/RT_SiteConfig.pm
- /etc/rt4/RT_SiteConfig.pm change to use Pg instead of mysql
- /usr/sbin/rt-setup-database --action init
- rt-server
- Test and make sure that you can access rt using the built-in webserver first.
- Tools -> Configuration -> Queues -> Create... Give it a name like 'support', which you'll use in the next sections (including the email address)
- Add to /etc/postfix/main.cf:
virtual_alias_maps = regexp:/etc/postfix/rt4-aliases, transport_maps = regexp:/etc/postfix/rt4-transport
- Create /etc/postfix/rt4-aliases (replacing example.com):
/^(.*)@example.com$/ $1
- Create /etc/postfix/rt4-transport:
/^support.*$/ rt4-support:
- Add to /etc/postfix/master.cf:
rt4-support unix - n n - - pipe flags=DORhu user=postgres argv=/usr/bin/rt-mailgate --queue support --action correspond --url http://ip.addr.of.interface/
- Allow users to create tickets by email by checking all General Rights for group Everyone in Tools -> Configuration -> Global -> Group Rights
- Setup outbound emails:
- /etc/rt4/msmtp-wrapper.conf:
defaults logfile /var/log/msmtp.log account default host ip.addr.of.interface port 25 auto_from on
- /etc/rt4/msmtp-wrapper (chmod'd 755):
#!/bin/sh msmtp -t -C /etc/rt4/msmtp_wrapper.conf logger -t rt-mailer -p syslog.info -- CALL msmtp -nt "$@" RETURNED $?
- /etc/rt4/RT_SiteConfig.pm:
Set($MailCommand, "sendmailpipe"); Set($SendmailPath, "/etc/rt4/msmtp_wrapper");