Revision as of 18:24, 9 June 2011

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RT ticket tracking system Alpine Linux 2.2.0 Howto

Note: Use a computer with at least 512MB of RAM.
Note: This guide will get a basic rt4 setup working that will allow inbound emails to create/update issues.

apk add lighttpd fcgi postgresql rt4 php php-cli php-common postfix postfix-pcre
Edit lighttpd.conf and enable fastcgi
/etc/init.d/lighttpd start
ln -s /usr/share/rt4/html /var/www/localhost/htdocs/rt4
/etc/init.d/postgresql setup
/etc/init.d/postgresql start
su - postgres
createuser -P

rt_user
rtpass
rtpass
n
y
y

cp /etc/rt4/RT_Config.pm /etc/rt4/RT_SiteConfig.pm
chmod 644 /etc/rt4/RT_SiteConfig.pm
/etc/rt4/RT_SiteConfig.pm change to use Pg instead of mysql
/usr/sbin/rt-setup-database --action init
rt-server
Test and make sure that you can access rt using the built-in webserver first.
Add to /etc/postfix/main.cf:

virtual_alias_maps = regexp:/etc/postfix/rt4-aliases, transport_maps = regexp:/etc/postfix/rt4-transport

Create /etc/postfix/rt4-aliases:

/^(.*)$/ $1

Create /etc/postfix/rt4-transport:

/^(.*)$/ rt4-main:

Add to /etc/postfix/master.cf:

rt4-main unix - n n - - pipe flags=DORhu user=rt argv=/usr/bin/rt-mailgate --queue general --action correspond --url http://localhost/

Idea is to set up Nagios as an SNMP trap receiver, especially for HP Procurve switch alerts
Source: http://xavier.dusart.free.fr/joomla/index.php/en/nagios/47-traps-snmp-dans-nagios

Add packages:

nagios

nagios-web

lighttpd

net-snmp

perl

snmptt (available from edge/testing)

Create file /etc/snmp/snmptrapd.conf, and populate:

traphandle default /usr/sbin/snmptt

disableAuthorization yes

donotlogtraps  yes

Edit /etc/conf.d/snmptrapd:

OPTIONS="-On -Lsd -p /var/run/snmptrapd.pid"

Start snmptrapd using init script.
Edit /etc/snmptt.ini and insert contents found at source link.

To be continued once my testing is complete :). With the config done as above, snmp traps will simply be logged to syslog since they're all unknown to snmptrapd.

Test edit http://www.google.com

@@ Line 6: / Line 6: @@
 <h1>RT ticket tracking system Alpine Linux 2.2.0 Howto</h1>
-* apk add lighttpd fcgi postgresql rt4 php php-cli php-common
+Note: Use a computer with at least 512MB of RAM.<br />
+Note: This guide will get a basic rt4 setup working that will allow inbound emails to create/update issues. <br />
+* apk add lighttpd fcgi postgresql rt4 php php-cli php-common postfix postfix-pcre
 * Edit lighttpd.conf and enable fastcgi
 * /etc/init.d/lighttpd start
@@ Line 26: / Line 28: @@
 * rt-server
 * Test and make sure that you can access rt using the built-in webserver first.
+* Add to /etc/postfix/main.cf:
+virtual_alias_maps = regexp:/etc/postfix/rt4-aliases,
+transport_maps = regexp:/etc/postfix/rt4-transport
+* Create /etc/postfix/rt4-aliases:
+/^(.*)$/   $1
+* Create /etc/postfix/rt4-transport:
+/^(.*)$/             rt4-main:
+* Add to /etc/postfix/master.cf:
+rt4-main   unix    -       n       n       -       -       pipe    flags=DORhu     user=rt    argv=/usr/bin/rt-mailgate --queue general --action correspond --url http://localhost/
-NOW: http://requesttracker.wikia.com/wiki/EmailInterface
-* $rtname (scalar) - name of the RT instance, is used in subject of emails to get/store ID of tickets
 <hr />