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(add mlmmj, remove msmtp and put in sendmail)
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   regexp:/etc/postfix/mlmmj-transport
   regexp:/etc/postfix/mlmmj-transport
* /etc/postfix/mlmmj-lists:
* /etc/postfix/mlmmj-lists:
  /^(support.*)@example.com/  $1
  /^(support1.*)@example.com/  $1
* /etc/postfix/mlmmj-transport:
* /etc/postfix/mlmmj-transport:
  /^(support).*$/            mlmmj-support:
  /^(support1).*$/            mlmmj-support:
* /etc/postfix/master.cf:
* /etc/postfix/master.cf:
  mlmmj-support              unix    -      n      n      -      -      pipe    flags=DORhu    user=mlmmj      argv=/usr/bin/mlmmj-recieve -F -L /var/spool/mlmmj/support/
  mlmmj-support              unix    -      n      n      -      -      pipe    flags=DORhu    user=mlmmj      argv=/usr/bin/mlmmj-recieve -F -L /var/spool/mlmmj/support/
* set outbound default email for tickets to be support1@example.com
* set outbound default email for tickets to be support1@example.com
Tools -> Configuration -> Queues -> Select -> Support
Change "reply address" and "comment address" to support1@example.com (replacing support@example.com)

Revision as of 23:40, 21 June 2011

Note: This document has been tested on Alpine Linux 2.2.2, but contains some packages which are currently in the [edge/testing repository].
Note: Use a computer with at least 512MB of RAM.

RT with basic email support

This guide will get a basic rt4 setup working that will allow inbound emails to create/update issues, and assumes that you have a working postfix setup already.

  • add edge/main and edge/testing repos to /etc/apk/repositories

printf "http://nl.alpinelinux.org/alpine/edge/main\nhttp://nl.alpinelinux.org/alpine/edge/testing" >> /etc/apk/repositories apk update

  • apk add lighttpd fcgi postgresql rt4 php php-cli postfix postfix-pcre msmtp

  • Edit /etc/lighttpd/lighttpd.conf and enable fastcgi
  • /etc/init.d/lighttpd start

  • ln -s /usr/share/rt4/html /var/www/localhost/htdocs/rt4

  • /etc/init.d/postgresql setup

  • /etc/init.d/postgresql start

  • su - postgres -c "createuser -P"

Enter name of role to add: rt_user
Enter password for new role: rtpass
Enter it again: rtpass
Shall the new role be a superuser? (y/n) n
Shall the new role be allowed to create databases? (y/n) y
Shall the new role be allowed to create more new roles? (y/n) y
  • cp /etc/rt4/RT_Config.pm /etc/rt4/RT_SiteConfig.pm

  • chmod 644 /etc/rt4/RT_SiteConfig.pm

  • /etc/rt4/RT_SiteConfig.pm change to use Pg instead of mysql and change DatabasePassword to correspond to the password created for rt_user in postgresql.
  • /usr/sbin/rt-setup-database --action init

  • rt-server

  • Test and make sure that you can access rt using the built-in webserver first.
  • Tools -> Configuration -> Queues -> Create... Give it a name like 'support', which you'll use in the next sections (including the email address)
  • Add to /etc/postfix/main.cf:
virtual_alias_maps = regexp:/etc/postfix/rt4-aliases
transport_maps = regexp:/etc/postfix/rt4-transport
  • Create /etc/postfix/rt4-aliases (replacing example.com):
/^(.*)@example.com$/   $1
  • Create /etc/postfix/rt4-transport:
/^support$/             rt4-support:
  • Add to /etc/postfix/master.cf:
rt4-support   unix    -       n       n       -       -       pipe    flags=DORhu     user=postgres    argv=/usr/bin/rt-mailgate --queue support --action correspond --url http://ip.addr.of.interface/
  • Allow users to create tickets by email by checking all General Rights for group Everyone in Tools -> Configuration -> Global -> Group Rights
  • Setup outbound emails:
  • /etc/rt4/RT_SiteConfig.pm:
Set($MailCommand, "sendmailpipe");
Set($SendmailPath, "/usr/sbin/sendmail");

Optional: Mlmmj support

Warning: This section hasn't yet been tested


  • apk add mlmmj
  • adduser mlmmj
  • mkdir /var/spool/mlmmj
  • mlmmj-make-ml.sh -L support
  • /etc/postfix/main.cf:
virtual_alias_maps = regexp:/etc/postfix/rt4-aliases,
 regexp:/etc/postfix/mlmmj-lists
transport_maps = regexp:/etc/postfix/rt4-transport,
 regexp:/etc/postfix/mlmmj-transport
  • /etc/postfix/mlmmj-lists:
/^(support1.*)@example.com/   $1
  • /etc/postfix/mlmmj-transport:
/^(support1).*$/             mlmmj-support:
  • /etc/postfix/master.cf:
mlmmj-support               unix    -       n       n       -       -       pipe    flags=DORhu     user=mlmmj      argv=/usr/bin/mlmmj-recieve -F -L /var/spool/mlmmj/support/
  • set outbound default email for tickets to be support1@example.com
Tools -> Configuration -> Queues -> Select -> Support
Change "reply address" and "comment address" to support1@example.com (replacing support@example.com)