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[http://osticket.com/ osTicket] is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
[http://osticket.com osTicket] is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.


osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and easy to setup and use. The best part is, it's completely free. learn more»»
osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and easy to setup and use. The best part is, it’s completely free.


= Install lighttpd, PHP, and MySql =
= Install lighttpd, PHP, and MySql =
{{:Setting Up Lighttpd With FastCGI}}


Install extra packages:
<pre># apk add lighttpd php5-common php5-iconv php5-json php5-gd php5-curl php5-xml php5-pgsql php5-imap php5-cgi fcgi php5-pdo php5-pdo_pgsql php5-soap php5-xmlrpc php5-posix php5-mcrypt php5-gettext php5-ldap php5-ctype php5-dom php5-mysql mysql mysql-client php5-mysqli</pre>
{{Cmd|apk add php-mysql mysql mysql-client}}
= Configure lighttpd =


= Installing and configuring osTicket =
<pre># vim /etc/lighttpd/lighttpd.conf</pre>
Uncomment line:


'''Install osTicket'''
<pre>include &quot;mod_fastcgi.conf&quot;</pre>
= Start lighttpd service and add to needed runlevel =


Create a {{Path|webapps}} folder
<pre># rc-service lighttpd start &amp;&amp; rc-update add lighttpd default</pre>
 
= Installing and configuring osTicket =
{{Cmd|mkdir -p /usr/share/webapps/}}
 
Download the source code archive
 
{{Cmd|cd /usr/share/webapps/
wget http://osticket.com/dl/osticket_1.6.0.tar.gz}}
 
Unpack the archive and delete the archive after
 
{{Cmd|tar zxvf osticket_1.6.0.tar.gz
rm zxvf osticket_1.6.0.tar.gz}}
 
Change direcroty name
 
{{Cmd| mv osticket_1.6.0 osticket}}
 
Create a symlinks to {{Path|osticket}}
 
{{Cmd|mv /var/www/localhost/htdocs/ /var/www/localhost/htdocs.old
ln -s /usr/share/webapps/osticket/upload/ /var/www/localhost/htdocs
}}
 
== Prepare the config file ==


{{Cmd| cp /usr/share/webapps/osticket/upload/include/ost-config.sample.php  /usr/share/webapps/osticket/upload/include/ost-config.php}}
Create a webapps folder


== Edit the php.ini ==
<pre># mkdir -p /usr/share/webapps/</pre>
Get the source code


{{Cmd|vi /etc/php/php.ini}}
<pre># cd /var/www/localhost/htdocs
# wget http://osticket.com/sites/default/files/download/osTicket-v1.9.14.zip
# unzip osTicket-v1.9.14.zip
# rm *.zip</pre>
= Prepare the config file =


* Set:
<pre># cp /var/www/localhost/htdocs/include/ost-sampleconfig.php /var/www/localhost/htdocs/include/ost-config.php
# chmod 0666 /var/www/localhost/htdocs/include/ost-config.php</pre>
= Edit the php.ini =


short_open_tag = On
<pre># vim /etc/php5/php.ini</pre>
Set:


<pre>short_open_tag = On</pre>
Restart lighttpd
Restart lighttpd


{{Cmd| /etc/init.d/lighttpd restart
<pre># /etc/init.d/lighttpd restart</pre>
}}
= Config and start MariaDB =
 
== Config and start MySql ==
 
{{Cmd|<nowiki>/usr/bin/mysql_install_db --user=mysql
/etc/init.d/mysql start && rc-update add mysql default
/usr/bin/mysqladmin -u root password 'password'</nowiki>}}
 
'''Create the osTicket database'''


{{Cmd|mysql -u root -p}}
<pre>/usr/bin/mysql_install_db --user=mysql
/etc/init.d/mariadb start &amp;&amp; rc-update add mariadb default
/usr/bin/mysqladmin -u root password 'password'</pre>
= Create the osTicket database =


{{Cmd|CREATE DATABASE osticket;
<pre>mysql -u root -p</pre>
<pre>CREATE DATABASE osticket;
GRANT ALL PRIVILEGES ON osticket.* TO 'osticket'@'localhost' IDENTIFIED BY 'osticket password';
GRANT ALL PRIVILEGES ON osticket.* TO 'osticket'@'localhost' IDENTIFIED BY 'osticket password';
FLUSH PRIVILEGES;
FLUSH PRIVILEGES;
EXIT}}
EXIT</pre>
= Config osTicket =


== Config your osTicket ==
Browse to http://WEBSERVER_IP_ADDRESS/ and set:


Browse to: http://WEBSERVER_IP_ADDRESS/ and set:
<pre>All fields are required.</pre>
osTicket web path and title


All fields are required.
<pre>Url to osTicket installation on your server and the title.
HelpDesk URL:
HelpDesk Title:</pre>
System email


* osTicket web path and title
<pre>Default system email (e.g support@yourdomain.com) You can change or add more emails later.
Url to osTicket installation on your server and the title.
Default Email:</pre>
HelpDesk URL:
Admin user
HelpDesk Title:


* System email
<pre>Min of six characters for the password. You can change or add more users later.
Default system email (e.g support@yourdomain.com) You can change or add more emails later.
Username:
Default Email:
Password:
Password (again):
Email:</pre>
Database


* Admin user
<pre>MySQL (version 4.4+) is the only database supported at the moment.
Min of six characters for the password. You can change or add more users later.
MySQL Table Prefix: ost_
Username:
MySQL Hostname: localhost
Password:
MySQL Database: osticket
Password (again):
MySQL Username: root
Email:
MySQL Password: password</pre>
and click '''Install'''


* Database
After the '''Congratulations osTicket basic installation completed!.''' click '''Admin Panel''' -&gt; Login
MySQL (version 4.4+) is the only database supported at the moment.
MySQL Table Prefix: ost_
MySQL Hostname: localhost
MySQL Database: osticket
MySQL Username: root
MySQL Password: password


and click in '''Install'''
After config all in the diferentes tabs, goto '''Settings''' tab and check '''Online''' on ''Helpdesk Status''


You have osTicket working!


After the '''Congratulations osTicket basic installation completed!.''' click '''Admin Panel '''
* To add a ticket: http://WEBSERVER_IP_ADDRESS/
* To administrate: http://WEBSERVER_IP_ADDRESS/scp/login.php


* Login
= Final steps =
After config all in the diferentes tabs, goto '''Settings''' tab and check '''Online''' on ''Helpdesk Status''
 
Remove the installer


You have osTicket working!
<pre># rm /usr/share/webapps/osticket/upload/include/setup/</pre>
* To add a ticket: http://WEBSERVER_IP_ADDRESS/
<pre># chmod 644 /usr/share/webapps/osticket/upload/include/ost-config.php</pre>
* To administrate: http://WEBSERVER_IP_ADDRESS/scp/login.php  
= Adding language support =


== Final steps ==
You can add a new language by just downloading the <code>phar</code> file to <code>include/i18</code>


* Remove the installer
Here is an example


rm /usr/share/webapps/osticket/upload/include/setup/
<pre># cd /var/www/localhost/htdocs/include/i18n
# wget http://osticket.com/sites/default/files/download/lang/pt_PT.phar</pre>


chmod 644 /usr/share/webapps/osticket/upload/include/ost-config.php


[[Category:Server | PHP | SQL ]]
[[Category:PHP]]
[[Category:SQL]]

Revision as of 01:30, 21 September 2017

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and easy to setup and use. The best part is, it’s completely free.

Install lighttpd, PHP, and MySql

# apk add lighttpd php5-common php5-iconv php5-json php5-gd php5-curl php5-xml php5-pgsql php5-imap php5-cgi fcgi php5-pdo php5-pdo_pgsql php5-soap php5-xmlrpc php5-posix php5-mcrypt php5-gettext php5-ldap php5-ctype php5-dom php5-mysql mysql mysql-client php5-mysqli

Configure lighttpd

# vim /etc/lighttpd/lighttpd.conf

Uncomment line: 

include "mod_fastcgi.conf"

Start lighttpd service and add to needed runlevel

# rc-service lighttpd start && rc-update add lighttpd default

Installing and configuring osTicket

Create a webapps folder 

# mkdir -p /usr/share/webapps/

Get the source code 

# cd /var/www/localhost/htdocs
# wget http://osticket.com/sites/default/files/download/osTicket-v1.9.14.zip
# unzip osTicket-v1.9.14.zip
# rm *.zip

Prepare the config file

# cp /var/www/localhost/htdocs/include/ost-sampleconfig.php /var/www/localhost/htdocs/include/ost-config.php
# chmod 0666 /var/www/localhost/htdocs/include/ost-config.php

Edit the php.ini

# vim /etc/php5/php.ini

Set: 

short_open_tag = On

Restart lighttpd 

# /etc/init.d/lighttpd restart

Config and start MariaDB

/usr/bin/mysql_install_db --user=mysql
/etc/init.d/mariadb start && rc-update add mariadb default
/usr/bin/mysqladmin -u root password 'password'

Create the osTicket database

mysql -u root -p
CREATE DATABASE osticket;
GRANT ALL PRIVILEGES ON osticket.* TO 'osticket'@'localhost' IDENTIFIED BY 'osticket password';
FLUSH PRIVILEGES;
EXIT

Config osTicket

Browse to http://WEBSERVER_IP_ADDRESS/ and set: 

All fields are required.

osTicket web path and title 

Url to osTicket installation on your server and the title.
HelpDesk URL:
HelpDesk Title:

System email 

Default system email (e.g support@yourdomain.com) You can change or add more emails later.
Default Email:

Admin user 

Min of six characters for the password. You can change or add more users later.
Username:
Password:
Password (again):
Email:

Database 

MySQL (version 4.4+) is the only database supported at the moment.
MySQL Table Prefix: ost_
MySQL Hostname: localhost
MySQL Database: osticket
MySQL Username: root
MySQL Password: password

and click Install

After the Congratulations osTicket basic installation completed!. click Admin Panel -> Login

After config all in the diferentes tabs, goto Settings tab and check Online on Helpdesk Status

You have osTicket working!

Final steps

Remove the installer 

# rm /usr/share/webapps/osticket/upload/include/setup/
# chmod 644 /usr/share/webapps/osticket/upload/include/ost-config.php

Adding language support

You can add a new language by just downloading the phar file to include/i18

Here is an example 

# cd /var/www/localhost/htdocs/include/i18n
# wget http://osticket.com/sites/default/files/download/lang/pt_PT.phar
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