OsTicket - Revision history

Sertonix: replace /etc/init.d with rc-service

2023-11-17T10:27:45Z

replace /etc/init.d with rc-service

← Older revision		Revision as of 10:27, 17 November 2023
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	Restart lighttpd		Restart lighttpd

	{{cmd\|# ~~/etc/init.d/~~lighttpd restart}}		{{cmd\|# rc-service lighttpd restart}}
	= Config and start MariaDB =		= Config and start MariaDB =

	<pre>/usr/bin/mysql_install_db --user=mysql		<pre>/usr/bin/mysql_install_db --user=mysql
	~~/etc/init.d/~~mariadb start && rc-update add mariadb default		rc-service mariadb start && rc-update add mariadb default
	/usr/bin/mysqladmin -u root password 'password'</pre>		/usr/bin/mysqladmin -u root password 'password'</pre>
	= Create the osTicket database =		= Create the osTicket database =

Sertonix: use https links & disable links in commands

2023-08-25T02:31:44Z

use https links & disable links in commands

← Older revision		Revision as of 02:31, 25 August 2023
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	[~~http~~://osticket.com osTicket] is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.		[https://osticket.com osTicket] is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

	osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and easy to setup and use. The best part is, it’s completely free.		osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and easy to setup and use. The best part is, it’s completely free.
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	{{cmd\|# cd /var/www/localhost/htdocs		{{cmd\|# cd /var/www/localhost/htdocs
	wget ~~http~~://osticket.com/sites/default/files/download/osTicket-v1.9.14.zip		wget <nowiki>https://osticket.com/sites/default/files/download/osTicket-v1.9.14.zip</nowiki>
	unzip osTicket-v1.9.14.zip		unzip osTicket-v1.9.14.zip
	rm *.zip}}		rm *.zip}}
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	{{cmd\|# cd /var/www/localhost/htdocs/include/i18n		{{cmd\|# cd /var/www/localhost/htdocs/include/i18n
	wget ~~http~~://osticket.com/sites/default/files/download/lang/pt_PT.phar}}		wget <nowiki>https://osticket.com/sites/default/files/download/lang/pt_PT.phar</nowiki>}}


	[[Category:PHP]]		[[Category:PHP]]
	[[Category:SQL]]		[[Category:SQL]]

Zcrayfish: /* Adding language support */ Used some more cmd template. Used path template.

2021-12-20T22:38:39Z

Adding language support: Used some more cmd template. Used path template.

← Older revision		Revision as of 22:38, 20 December 2021
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	= Adding language support =		= Adding language support =

	You can add a new language by just downloading the <code>phar</code> file to ~~<code>~~include/i18~~</code>~~		You can add a new language by just downloading the <code>phar</code> file to {{path\|include/i18}}

	Here is an example		Here is an example

	~~<pre>~~# cd /var/www/localhost/htdocs/include/i18n		{{cmd\|# cd /var/www/localhost/htdocs/include/i18n
	# wget http://osticket.com/sites/default/files/download/lang/pt_PT.phar~~</pre>~~		wget http://osticket.com/sites/default/files/download/lang/pt_PT.phar}}


	[[Category:PHP]]		[[Category:PHP]]
	[[Category:SQL]]		[[Category:SQL]]

Zcrayfish: /* Final steps */ Use some more cmd template

2021-12-20T22:37:38Z

Final steps: Use some more cmd template

← Older revision		Revision as of 22:37, 20 December 2021
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	Remove the installer		Remove the installer

	~~<pre>~~# rm /usr/share/webapps/osticket/upload/include/setup/~~</pre>~~		{{cmd\|# rm /usr/share/webapps/osticket/upload/include/setup/
	~~<pre>#~~ chmod 644 /usr/share/webapps/osticket/upload/include/ost-config.php~~</pre>~~		chmod 644 /usr/share/webapps/osticket/upload/include/ost-config.php}}

	= Adding language support =		= Adding language support =

Zcrayfish: /* Create the osTicket database */ Use some more cmd template.

2021-12-20T22:37:05Z

Create the osTicket database: Use some more cmd template.

← Older revision		Revision as of 22:37, 20 December 2021
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	= Create the osTicket database =		= Create the osTicket database =

	~~<pre>~~mysql -u root -p~~</pre>~~		{{cmd\|mysql -u root -p}}
	<pre>CREATE DATABASE osticket;		<pre>CREATE DATABASE osticket;
	GRANT ALL PRIVILEGES ON osticket.* TO 'osticket'@'localhost' IDENTIFIED BY 'osticket password';		GRANT ALL PRIVILEGES ON osticket.* TO 'osticket'@'localhost' IDENTIFIED BY 'osticket password';
	FLUSH PRIVILEGES;		FLUSH PRIVILEGES;
	EXIT</pre>		EXIT</pre>

	= Config osTicket =		= Config osTicket =

Zcrayfish: /* Prepare the config file */ Used more cmd template

2021-12-20T22:34:40Z

Prepare the config file: Used more cmd template

← Older revision		Revision as of 22:34, 20 December 2021
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	= Prepare the config file =		= Prepare the config file =

	~~<pre>~~# cp /var/www/localhost/htdocs/include/ost-sampleconfig.php /var/www/localhost/htdocs/include/ost-config.php		{{cmd\|# cp /var/www/localhost/htdocs/include/ost-sampleconfig.php /var/www/localhost/htdocs/include/ost-config.php
	# chmod 0666 /var/www/localhost/htdocs/include/ost-config.php~~</pre>~~		chmod 0666 /var/www/localhost/htdocs/include/ost-config.php}}

	= Edit the php.ini =		= Edit the php.ini =

Zcrayfish: /* Installing and configuring osTicket */ Used more cmd template

2021-12-20T22:34:01Z

Installing and configuring osTicket: Used more cmd template

← Older revision		Revision as of 22:34, 20 December 2021
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	Get the source code		Get the source code

	~~<pre>~~# cd /var/www/localhost/htdocs		{{cmd\|# cd /var/www/localhost/htdocs
	# wget http://osticket.com/sites/default/files/download/osTicket-v1.9.14.zip		wget http://osticket.com/sites/default/files/download/osTicket-v1.9.14.zip
	# unzip osTicket-v1.9.14.zip		unzip osTicket-v1.9.14.zip
	# rm *.zip~~</pre>~~		rm *.zip}}

	= Prepare the config file =		= Prepare the config file =

Zcrayfish: Used cmd template in a few places. Removed hyperlinks to hypothetical URLs... This article is a trainwreck.

2021-12-20T22:30:43Z

Used cmd template in a few places. Removed hyperlinks to hypothetical URLs... This article is a trainwreck.

← Older revision		Revision as of 22:30, 20 December 2021
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	= Install lighttpd, PHP, and MySql =		= Install lighttpd, PHP, and MySql =

	~~<pre>~~# apk add lighttpd php5-common php5-iconv php5-json php5-gd php5-curl php5-xml php5-pgsql php5-imap php5-cgi fcgi php5-pdo php5-pdo_pgsql php5-soap php5-xmlrpc php5-posix php5-mcrypt php5-gettext php5-ldap php5-ctype php5-dom php5-mysql mysql mysql-client php5-mysqli~~</pre>~~		{{cmd\|# apk add lighttpd php5-common php5-iconv php5-json php5-gd php5-curl php5-xml php5-pgsql php5-imap php5-cgi fcgi php5-pdo php5-pdo_pgsql php5-soap php5-xmlrpc php5-posix php5-mcrypt php5-gettext php5-ldap php5-ctype php5-dom php5-mysql mysql mysql-client php5-mysqli}}
	= Configure lighttpd =		= Configure lighttpd =

	~~<pre>~~# vim /etc/lighttpd/lighttpd.conf~~</pre>~~		{{cmd\|# vim /etc/lighttpd/lighttpd.conf}}
	Uncomment line:		Uncomment line:

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	= Start lighttpd service and add to needed runlevel =		= Start lighttpd service and add to needed runlevel =

	~~<pre>~~# rc-service lighttpd start && rc-update add lighttpd default~~</pre>~~		{{cmd\|# rc-service lighttpd start && rc-update add lighttpd default}}
	= Installing and configuring osTicket =		= Installing and configuring osTicket =

	Create a webapps folder		Create a webapps folder

	~~<pre>~~# mkdir -p /usr/share/webapps/~~</pre>~~		{{cmd\|# mkdir -p /usr/share/webapps/}}
	Get the source code		Get the source code

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	= Edit the php.ini =		= Edit the php.ini =

	~~<pre>~~# vim /etc/php5/php.ini~~</pre>~~		{{cmd\|# vim /etc/php5/php.ini}}
	Set:		Set:

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	Restart lighttpd		Restart lighttpd

	~~<pre>~~# /etc/init.d/lighttpd restart~~</pre>~~		{{cmd\|# /etc/init.d/lighttpd restart}}
	= Config and start MariaDB =		= Config and start MariaDB =

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	= Config osTicket =		= Config osTicket =

	Browse to http://WEBSERVER_IP_ADDRESS/ and set:		Browse to <nowiki>http://WEBSERVER_IP_ADDRESS/</nowiki> and set:

	<pre>All fields are required.</pre>		<pre>All fields are required.</pre>
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	You have osTicket working!		You have osTicket working!

	* To add a ticket: http://WEBSERVER_IP_ADDRESS/		* To add a ticket: <nowiki>http://WEBSERVER_IP_ADDRESS/</nowiki>
	* To administrate: http://WEBSERVER_IP_ADDRESS/scp/login.php		* To administrate: <nowiki>http://WEBSERVER_IP_ADDRESS/scp/login.php</nowiki>

	= Final steps =		= Final steps =

John3-16: Categorized: PHP, SQL

2017-09-21T01:30:42Z

Categorized: PHP, SQL

← Older revision		Revision as of 01:30, 21 September 2017
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	<pre># cd /var/www/localhost/htdocs/include/i18n		<pre># cd /var/www/localhost/htdocs/include/i18n
	# wget http://osticket.com/sites/default/files/download/lang/pt_PT.phar</pre>		# wget http://osticket.com/sites/default/files/download/lang/pt_PT.phar</pre>


			[[Category:PHP]]
			[[Category:SQL]]

Ninjamisto: updated for the latest osticket version

2016-10-21T14:20:13Z

updated for the latest osticket version

Show changes