OsTicket

2016-10-21T14:20:13Z

Ninjamisto: updated for the latest osticket version

[http://osticket.com osTicket] is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and easy to setup and use. The best part is, it’s completely free.

= Install lighttpd, PHP, and MySql =

<pre># apk add lighttpd php5-common php5-iconv php5-json php5-gd php5-curl php5-xml php5-pgsql php5-imap php5-cgi fcgi php5-pdo php5-pdo_pgsql php5-soap php5-xmlrpc php5-posix php5-mcrypt php5-gettext php5-ldap php5-ctype php5-dom php5-mysql mysql mysql-client php5-mysqli</pre>
= Configure lighttpd =

<pre># vim /etc/lighttpd/lighttpd.conf</pre>
Uncomment line:

<pre>include "mod_fastcgi.conf"</pre>
= Start lighttpd service and add to needed runlevel =

<pre># rc-service lighttpd start && rc-update add lighttpd default</pre>
= Installing and configuring osTicket =

Create a webapps folder

<pre># mkdir -p /usr/share/webapps/</pre>
Get the source code

<pre># cd /var/www/localhost/htdocs
# wget http://osticket.com/sites/default/files/download/osTicket-v1.9.14.zip
# unzip osTicket-v1.9.14.zip
# rm *.zip</pre>
= Prepare the config file =

<pre># cp /var/www/localhost/htdocs/include/ost-sampleconfig.php /var/www/localhost/htdocs/include/ost-config.php
# chmod 0666 /var/www/localhost/htdocs/include/ost-config.php</pre>
= Edit the php.ini =

<pre># vim /etc/php5/php.ini</pre>
Set:

<pre>short_open_tag = On</pre>
Restart lighttpd

<pre># /etc/init.d/lighttpd restart</pre>
= Config and start MariaDB =

<pre>/usr/bin/mysql_install_db --user=mysql
/etc/init.d/mariadb start && rc-update add mariadb default
/usr/bin/mysqladmin -u root password 'password'</pre>
= Create the osTicket database =

<pre>mysql -u root -p</pre>
<pre>CREATE DATABASE osticket;
GRANT ALL PRIVILEGES ON osticket.* TO 'osticket'@'localhost' IDENTIFIED BY 'osticket password';
FLUSH PRIVILEGES;
EXIT</pre>
= Config osTicket =

Browse to http://WEBSERVER_IP_ADDRESS/ and set:

<pre>All fields are required.</pre>
osTicket web path and title

<pre>Url to osTicket installation on your server and the title.
HelpDesk URL:
HelpDesk Title:</pre>
System email

<pre>Default system email (e.g support@yourdomain.com) You can change or add more emails later.
Default Email:</pre>
Admin user

<pre>Min of six characters for the password. You can change or add more users later.
Username:
Password:
Password (again):
Email:</pre>
Database

<pre>MySQL (version 4.4+) is the only database supported at the moment.
MySQL Table Prefix: ost_
MySQL Hostname: localhost
MySQL Database: osticket
MySQL Username: root
MySQL Password: password</pre>
and click '''Install'''

After the '''Congratulations osTicket basic installation completed!.''' click '''Admin Panel''' -> Login

After config all in the diferentes tabs, goto '''Settings''' tab and check '''Online''' on ''Helpdesk Status''

You have osTicket working!

* To add a ticket: http://WEBSERVER_IP_ADDRESS/
* To administrate: http://WEBSERVER_IP_ADDRESS/scp/login.php

= Final steps =

Remove the installer

<pre># rm /usr/share/webapps/osticket/upload/include/setup/</pre>
<pre># chmod 644 /usr/share/webapps/osticket/upload/include/ost-config.php</pre>
= Adding language support =

You can add a new language by just downloading the <code>phar</code> file to <code>include/i18</code>

Here is an example

<pre># cd /var/www/localhost/htdocs/include/i18n
# wget http://osticket.com/sites/default/files/download/lang/pt_PT.phar</pre>

Alpine Linux - User contributions [en]

OsTicket