Alpine Linux - User contributions [en]

OsTicket

2016-10-14T13:34:55Z

Brutus:

[http://osticket.com/ osTicket] is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and easy to setup and use. The best part is, it's completely free. learn more»»

= Install lighttpd, PHP, and MySql =
{{:Setting Up Lighttpd With FastCGI}}

Install extra packages:
{{Cmd|apk add php5-mysql mysql mysql-client}}

= Installing and configuring osTicket =

'''Install osTicket'''

Create a {{Path|webapps}} folder

{{Cmd|mkdir -p /usr/share/webapps/}}

Download the source code archive

{{Cmd|cd /usr/share/webapps/
wget http://osticket.com/dl/osticket_1.6.0.tar.gz}}

Unpack the archive and delete the archive after

{{Cmd|tar zxvf osticket_1.6.0.tar.gz
rm osticket_1.6.0.tar.gz}}

Change directory name

{{Cmd| mv osticket_1.6.0 osticket}}

Create a symlinks to {{Path|osticket}}

{{Cmd|mv /var/www/localhost/htdocs/ /var/www/localhost/htdocs.old
ln -s /usr/share/webapps/osticket/upload/ /var/www/localhost/htdocs
}}

== Prepare the config file ==

{{Cmd| cp /usr/share/webapps/osticket/upload/include/ost-config.sample.php /usr/share/webapps/osticket/upload/include/ost-config.php}}

== Edit the php.ini ==

{{Cmd|vi /etc/php5/php.ini}}

* Set:

short_open_tag = On

Restart lighttpd

{{Cmd| /etc/init.d/lighttpd restart
}}

== Config and start MySql ==

{{Cmd|<nowiki>/usr/bin/mysql_install_db --user=mysql
/etc/init.d/mariadb start && rc-update add mariadb default
/usr/bin/mysqladmin -u root password 'password'</nowiki>}}

'''Create the osTicket database'''

{{Cmd|mysql -u root -p}}

{{Cmd|CREATE DATABASE osticket;
GRANT ALL PRIVILEGES ON osticket.* TO 'osticket'@'localhost' IDENTIFIED BY 'osticket password';
FLUSH PRIVILEGES;
EXIT}}

== Config your osTicket ==

Browse to: http://WEBSERVER_IP_ADDRESS/ and set:

All fields are required.

* osTicket web path and title
Url to osTicket installation on your server and the title.
HelpDesk URL:
HelpDesk Title:

* System email
Default system email (e.g support@yourdomain.com) You can change or add more emails later.
Default Email:

* Admin user
Min of six characters for the password. You can change or add more users later.
Username:
Password:
Password (again):
Email:

* Database
MySQL (version 4.4+) is the only database supported at the moment.
MySQL Table Prefix: ost_
MySQL Hostname: localhost
MySQL Database: osticket
MySQL Username: root
MySQL Password: password

and click in '''Install'''

After the '''Congratulations osTicket basic installation completed!.''' click '''Admin Panel '''

* Login
After config all in the diferentes tabs, goto '''Settings''' tab and check '''Online''' on ''Helpdesk Status''

You have osTicket working!
* To add a ticket: http://WEBSERVER_IP_ADDRESS/
* To administrate: http://WEBSERVER_IP_ADDRESS/scp/login.php

== Final steps ==

* Remove the installer

rm /usr/share/webapps/osticket/upload/include/setup/

chmod 644 /usr/share/webapps/osticket/upload/include/ost-config.php

[[Category:Server | PHP | SQL ]]

OsTicket

2016-10-14T13:32:41Z

Brutus: /* Config and start MySql */

[http://osticket.com/ osTicket] is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and easy to setup and use. The best part is, it's completely free. learn more»»

= Install lighttpd, PHP, and MySql =
{{:Setting Up Lighttpd With FastCGI}}

Install extra packages:
{{Cmd|apk add php-mysql mysql mysql-client}}

= Installing and configuring osTicket =

'''Install osTicket'''

Create a {{Path|webapps}} folder

{{Cmd|mkdir -p /usr/share/webapps/}}

Download the source code archive

{{Cmd|cd /usr/share/webapps/
wget http://osticket.com/dl/osticket_1.6.0.tar.gz}}

Unpack the archive and delete the archive after

{{Cmd|tar zxvf osticket_1.6.0.tar.gz
rm osticket_1.6.0.tar.gz}}

Change directory name

{{Cmd| mv osticket_1.6.0 osticket}}

Create a symlinks to {{Path|osticket}}

{{Cmd|mv /var/www/localhost/htdocs/ /var/www/localhost/htdocs.old
ln -s /usr/share/webapps/osticket/upload/ /var/www/localhost/htdocs
}}

== Prepare the config file ==

{{Cmd| cp /usr/share/webapps/osticket/upload/include/ost-config.sample.php /usr/share/webapps/osticket/upload/include/ost-config.php}}

== Edit the php.ini ==

{{Cmd|vi /etc/php5/php.ini}}

* Set:

short_open_tag = On

Restart lighttpd

{{Cmd| /etc/init.d/lighttpd restart
}}

== Config and start MySql ==

{{Cmd|<nowiki>/usr/bin/mysql_install_db --user=mysql
/etc/init.d/mariadb start && rc-update add mariadb default
/usr/bin/mysqladmin -u root password 'password'</nowiki>}}

'''Create the osTicket database'''

{{Cmd|mysql -u root -p}}

{{Cmd|CREATE DATABASE osticket;
GRANT ALL PRIVILEGES ON osticket.* TO 'osticket'@'localhost' IDENTIFIED BY 'osticket password';
FLUSH PRIVILEGES;
EXIT}}

== Config your osTicket ==

Browse to: http://WEBSERVER_IP_ADDRESS/ and set:

All fields are required.

* osTicket web path and title
Url to osTicket installation on your server and the title.
HelpDesk URL:
HelpDesk Title:

* System email
Default system email (e.g support@yourdomain.com) You can change or add more emails later.
Default Email:

* Admin user
Min of six characters for the password. You can change or add more users later.
Username:
Password:
Password (again):
Email:

* Database
MySQL (version 4.4+) is the only database supported at the moment.
MySQL Table Prefix: ost_
MySQL Hostname: localhost
MySQL Database: osticket
MySQL Username: root
MySQL Password: password

and click in '''Install'''

After the '''Congratulations osTicket basic installation completed!.''' click '''Admin Panel '''

* Login
After config all in the diferentes tabs, goto '''Settings''' tab and check '''Online''' on ''Helpdesk Status''

You have osTicket working!
* To add a ticket: http://WEBSERVER_IP_ADDRESS/
* To administrate: http://WEBSERVER_IP_ADDRESS/scp/login.php

== Final steps ==

* Remove the installer

rm /usr/share/webapps/osticket/upload/include/setup/

chmod 644 /usr/share/webapps/osticket/upload/include/ost-config.php

[[Category:Server | PHP | SQL ]]

OsTicket

2016-10-14T13:31:47Z

Brutus: /* Edit the php.ini */

[http://osticket.com/ osTicket] is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and easy to setup and use. The best part is, it's completely free. learn more»»

= Install lighttpd, PHP, and MySql =
{{:Setting Up Lighttpd With FastCGI}}

Install extra packages:
{{Cmd|apk add php-mysql mysql mysql-client}}

= Installing and configuring osTicket =

'''Install osTicket'''

Create a {{Path|webapps}} folder

{{Cmd|mkdir -p /usr/share/webapps/}}

Download the source code archive

{{Cmd|cd /usr/share/webapps/
wget http://osticket.com/dl/osticket_1.6.0.tar.gz}}

Unpack the archive and delete the archive after

{{Cmd|tar zxvf osticket_1.6.0.tar.gz
rm osticket_1.6.0.tar.gz}}

Change directory name

{{Cmd| mv osticket_1.6.0 osticket}}

Create a symlinks to {{Path|osticket}}

{{Cmd|mv /var/www/localhost/htdocs/ /var/www/localhost/htdocs.old
ln -s /usr/share/webapps/osticket/upload/ /var/www/localhost/htdocs
}}

== Prepare the config file ==

{{Cmd| cp /usr/share/webapps/osticket/upload/include/ost-config.sample.php /usr/share/webapps/osticket/upload/include/ost-config.php}}

== Edit the php.ini ==

{{Cmd|vi /etc/php5/php.ini}}

* Set:

short_open_tag = On

Restart lighttpd

{{Cmd| /etc/init.d/lighttpd restart
}}

== Config and start MySql ==

{{Cmd|<nowiki>/usr/bin/mysql_install_db --user=mysql
/etc/init.d/mysql start && rc-update add mysql default
/usr/bin/mysqladmin -u root password 'password'</nowiki>}}

'''Create the osTicket database'''

{{Cmd|mysql -u root -p}}

{{Cmd|CREATE DATABASE osticket;
GRANT ALL PRIVILEGES ON osticket.* TO 'osticket'@'localhost' IDENTIFIED BY 'osticket password';
FLUSH PRIVILEGES;
EXIT}}

== Config your osTicket ==

Browse to: http://WEBSERVER_IP_ADDRESS/ and set:

All fields are required.

* osTicket web path and title
Url to osTicket installation on your server and the title.
HelpDesk URL:
HelpDesk Title:

* System email
Default system email (e.g support@yourdomain.com) You can change or add more emails later.
Default Email:

* Admin user
Min of six characters for the password. You can change or add more users later.
Username:
Password:
Password (again):
Email:

* Database
MySQL (version 4.4+) is the only database supported at the moment.
MySQL Table Prefix: ost_
MySQL Hostname: localhost
MySQL Database: osticket
MySQL Username: root
MySQL Password: password

and click in '''Install'''

After the '''Congratulations osTicket basic installation completed!.''' click '''Admin Panel '''

* Login
After config all in the diferentes tabs, goto '''Settings''' tab and check '''Online''' on ''Helpdesk Status''

You have osTicket working!
* To add a ticket: http://WEBSERVER_IP_ADDRESS/
* To administrate: http://WEBSERVER_IP_ADDRESS/scp/login.php

== Final steps ==

* Remove the installer

rm /usr/share/webapps/osticket/upload/include/setup/

chmod 644 /usr/share/webapps/osticket/upload/include/ost-config.php

[[Category:Server | PHP | SQL ]]